Shipping Policy

Thank you for shopping with Faynexa Workspace. We are committed to delivering your orders safely, efficiently, and transparently. This Shipping Policy outlines important information regarding order processing, shipping timelines, and delivery conditions.

1. Shipping Coverage

Faynexa Workspace currently ships exclusively within the United States.

At this time, we do not offer international shipping services. Orders placed with shipping addresses outside the United States will not be processed or fulfilled.

2. Free Shipping

We proudly offer FREE standard shipping on all orders within the United States, with no minimum purchase requirement.

There are:

  • No additional shipping charges

  • No hidden handling fees

  • No delivery surcharges

The price displayed at checkout is the final price customers pay for shipping within the U.S.

3. Order Processing Time

All orders require 3–4 business days for processing before shipment.

Processing includes:

  • Order confirmation and verification

  • Product inspection and quality control

  • Secure packaging preparation

  • Shipping label creation and carrier scheduling

Business days are defined as Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Please note that processing time is separate from delivery time.

4. Shipping and Delivery Time

Once an order has been processed and shipped, delivery typically takes 5–6 business days, depending on shipping carrier performance and delivery location.

Estimated Total Delivery Timeline:

  • Processing Time: 3–4 business days

  • Shipping Time: 5–6 business days

  • Total Estimated Delivery: 8–10 business days

Delivery timeframes are estimates and may vary due to external factors.

5. Shipping Confirmation and Tracking

Customers will receive a shipping confirmation email once the order has been dispatched.

The email will include:

  • Tracking number

  • Carrier information

  • Estimated delivery updates

Tracking information may take 24–48 hours to update after shipment confirmation.

Customers are responsible for monitoring tracking updates once provided.

6. Shipping Carriers

We partner with reliable third-party carriers to ensure dependable delivery. Carrier selection may vary based on:

  • Package size and weight

  • Delivery destination

  • Logistics availability

Faynexa Workspace is not responsible for shipping delays caused by carrier issues, weather conditions, natural disasters, or other circumstances beyond our control.

7. Address Accuracy and Delivery Responsibility

Customers must provide complete and accurate shipping addresses during checkout.

Faynexa Workspace is not responsible for:

  • Delivery failures caused by incorrect or incomplete addresses

  • Lost or delayed packages due to customer-provided errors

  • Additional shipping fees required for reshipment due to address mistakes

If a package is returned to us due to address errors, customers may be required to pay reshipping costs.

8. Lost, Missing, or Delayed Packages

If your package is delayed beyond the estimated delivery timeframe, please contact our support team. We will assist in coordinating with the shipping carrier to locate your order.

Investigations for missing packages may require additional processing time.

9. Damaged Packages

If your order arrives damaged, please notify us within 48 hours of delivery. Customers may be asked to provide:

  • Clear photos of the damaged item

  • Photos of packaging materials

  • Order number and shipping details

Failure to report damages within this timeframe may affect eligibility for replacement or resolution.

10. Delivery Issues and Refused Packages

If a package is refused or undeliverable due to customer action or failure to receive delivery, the order may be returned to our facility. Reshipping may require additional fees and processing time.

11. High Volume and Holiday Shipping

During peak seasons, promotional events, or holidays, processing and shipping times may be extended. We appreciate customer patience during high-demand periods.

12. Force Majeure

Faynexa Workspace shall not be held responsible for delays caused by events beyond our control, including but not limited to:

  • Natural disasters

  • Carrier strikes or disruptions

  • Government restrictions

  • Severe weather conditions

  • Public emergencies

13. Order Changes

Customers may request order changes only before processing begins. Once an order enters the processing stage, modifications or cancellations may not be possible.

14. Contact Information

If you have any questions about shipping, delivery, or order status, please contact us:

Faynexa Workspace
📍 Address: 8068 Lesia Cir, Orlando, FL 32835, United States
📞 Phone: (803) 998-7877
📧 Email: contact@faynexa.store

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM (EST)
Closed on weekends and public holidays